Your information

Privacy

Information you choose to provide

If you call, text or continue to WhatsApp, you may provide your name, phone number, city, service address, appliance information and details about the problem. We use that information to respond, assess service availability, schedule work, prepare estimates, perform authorized work and maintain necessary business records.

WhatsApp and telephone providers

When you choose “Continue in WhatsApp,” your browser opens WhatsApp with a prepared message. WhatsApp and telecommunications providers process information under their own terms and privacy practices. Review the message before sending it.

Sharing and retention

We do not sell customer information. Information may be shared with a technician or service partner only as needed to respond to the request or perform authorized work, and may be retained for customer service, warranty, accounting, safety or legal purposes.

Your choices

You can ask what customer information we hold, request a correction, or ask us to remove information that is no longer required, subject to legal and operational recordkeeping obligations.

Contact

For a privacy question, call Fox Appliance Services at 416‑455‑1111 or 613‑849‑4096.

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